Welcome to OVRQELIA™.

These Website Terms & Conditions explain the rules that apply when you visit, browse, purchase from, or otherwise interact with our online store and related services.

Throughout these Terms, “OVRQELIA™,” “we,” “us,” and “our” refer to Shoe Carnival, Inc., the operator of this website.

By accessing or using our website, purchasing products, or using any related features, content, or services, you agree to be bound by these Terms together with our applicable store policies.

If you do not agree with these Terms, please discontinue use of the website and Services.

1. Eligibility & Use of Our Services

You may use our website only if you are legally permitted to enter into binding agreements in your place of residence.

By using the Services, you confirm that:

• You have reached the legal age of majority applicable to you, or

• You are using the Services with appropriate authorization where legally required

You must use the website only for lawful purposes and in accordance with these Terms.

2. Customer Accounts & Information

Certain features may require you to create an account or provide information during checkout.

You agree that information submitted to us will be:

• Accurate

• Complete

• Current

• Provided lawfully

This may include information such as your:

• Name

• Email address

• Shipping details

• Billing information

• Payment-related information

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Accounts should not be sold, transferred, or used by unauthorized third parties.

If you believe your account has been accessed without permission, please contact us promptly.

3. Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, pricing, and other information accurately.

However, certain differences may occur.

For example:

• Colors may appear differently depending on your screen

• Product packaging may occasionally be updated

• Minor design details may vary between production batches

• Dimensions or appearance may differ slightly from photographs

Such variations do not necessarily mean that a product is defective.

We reserve the right to update product information where reasonably necessary.

4. Product Availability

Products displayed on the website are subject to availability.

We may, where appropriate:

• Limit quantities

• Restrict sales of certain products

• Update product specifications

• Correct product information

• Withdraw products from sale

• Introduce replacement or updated versions

Displaying an item on our website does not guarantee continuous availability.

5. Orders & Acceptance

Submitting an order constitutes an offer to purchase the products shown in your checkout.

An order is not necessarily considered finally accepted merely because it has been submitted.

We may review an order before fulfillment and may decline or cancel an order where reasonably necessary, including in situations involving:

• Payment authorization failure

• Suspected fraud

• Pricing or inventory errors

• Incorrect product information

• Shipping restrictions

• Unusual order quantities

• Violations of these Terms

If payment has already been collected for an order that we later cancel, an appropriate refund will be arranged.

6. Reviewing Your Order

Please carefully review your:

• Products

• Quantities

• Shipping address

• Billing information

• Contact details

before completing checkout.

Because fulfillment may begin soon after an order is placed, changes or cancellations cannot always be guaranteed.

For order-change requests, contact:

service@ovrqela.com

as soon as possible.

7. Personal Purchases & Resale

Unless we expressly authorize otherwise, products purchased through OVRQELIA™ are intended for personal or household use.

You may not purchase products through the website for unauthorized commercial resale, redistribution, or fraudulent activity.

We reserve the right to limit or cancel orders that reasonably appear to involve unauthorized resale or misuse of our store.

8. Prices, Discounts & Promotions

Prices shown on our website may change from time to time.

The applicable product price is generally the price displayed during checkout when your order is submitted.

Promotional offers may:

• Apply only during specified periods

• Require qualifying purchases

• Exclude certain products

• Be limited to specific customers or regions

• Be subject to separate promotional conditions

Unless otherwise stated, promotions cannot necessarily be combined.

We reserve the right to correct pricing or promotional errors where permitted by law.

9. Taxes, Shipping & Additional Charges

Product prices may not include every additional cost associated with an order.

Depending on your location and order, additional charges may include:

• Shipping fees

• Sales or consumption taxes

• Customs duties

• Import charges

• Brokerage fees

• Other legally applicable charges

Applicable charges collected directly through checkout will normally be displayed before payment is completed.

International customers may also be responsible for charges imposed separately by their local authorities or delivery providers.

10. Payment

You agree to provide valid and authorized payment information when placing an order.

Payments may be processed by third-party payment service providers.

OVRQELIA™ does not generally store complete payment card credentials directly on its own systems.

Payment authorization, fraud screening, and transaction processing may be subject to the terms and policies of the applicable payment provider.

An order may not proceed if payment authorization fails.

11. Shipping & Delivery

Orders are shipped according to our applicable shipping procedures and delivery policies.

Delivery dates and transit times shown on our website are estimates unless expressly stated otherwise.

Actual delivery timing may be affected by circumstances such as:

• Carrier delays

• Weather

• Holiday demand

• Customs procedures

• Transportation disruptions

• Incorrect delivery information

• Events beyond reasonable control

Please review our separate Delivery & Shipping Information page for additional details.

Nothing in these Terms limits any shipping or delivery rights that cannot legally be excluded.

12. Returns & Refunds

Eligible purchases may be returned in accordance with our separate return and refund policy.

Return eligibility may depend on:

• Product condition

• Timing of the request

• Product category

• Proof of purchase

• Applicable consumer law

Please review our Returns, Exchanges & Refunds policy before initiating a return.

Where mandatory consumer rights apply, those rights remain unaffected.

13. Website Content & Intellectual Property

Unless otherwise indicated, materials appearing on the OVRQELIA™ website are owned by or licensed to Shoe Carnival, Inc. or the applicable rights holder.

Protected materials may include:

• Brand names

• Logos

• Graphics

• Product photography

• Illustrations

• Written content

• Page layouts

• Videos

• Icons

• Website design

• Software elements

Such materials may be protected by copyright, trademark, and other intellectual property laws.

14. Permitted Personal Use

You may access and view website content for ordinary personal and non-commercial use.

Without appropriate permission, you may not:

• Republish our content

• Copy materials for commercial purposes

• Sell or license our website content

• Modify protected materials

• Use our trademarks deceptively

• Scrape or systematically extract website information

• Create unauthorized derivative works

All rights not expressly granted remain reserved.

15. Third-Party Services & Links

Our website may contain integrations, links, payment services, advertisements, or other features provided by third parties.

These may include:

• Payment providers

• Shipping services

• Social platforms

• Advertising partners

• Analytics providers

• External websites

Third-party services are governed by their own terms and privacy practices.

We do not control independently operated third-party websites and are not responsible for their content, availability, security, or privacy practices.

Use of such services is at your own discretion.

16. Customer Feedback & Submissions

You may choose to provide suggestions, reviews, comments, ideas, or other feedback regarding our products or Services.

By voluntarily submitting such material, you confirm that:

• You have the right to provide it

• It does not unlawfully infringe another person's rights

• It does not contain unlawful or malicious material

To the extent permitted by law, we may use voluntarily submitted feedback for legitimate business purposes such as improving products, Services, and customer experience.

17. Errors, Inaccuracies & Corrections

Despite reasonable efforts, information on our website may occasionally contain:

• Typographical errors

• Pricing mistakes

• Outdated product information

• Incorrect promotional details

• Availability errors

• Shipping-related inaccuracies

We may correct or update inaccurate information when discovered.

Where appropriate, an affected order may also be adjusted or canceled, subject to applicable law.

18. Acceptable Use

You must not misuse our website or Services.

Prohibited activities include using the Services to:

• Violate applicable law

• Commit or facilitate fraud

• Infringe intellectual property rights

• Harass, threaten, or abuse others

• Introduce viruses or harmful code

• Attempt unauthorized system access

• Circumvent website security

• Collect personal information unlawfully

• Send spam, phishing, or deceptive communications

• Interfere with website functionality

• Use automated systems in a manner that harms or overloads the Services

• Misrepresent your identity or affiliation

We may restrict access where we reasonably believe misuse has occurred.

19. Suspension or Termination

We may suspend, restrict, or terminate access to all or part of the Services where reasonably necessary, including for:

• Serious violations of these Terms

• Fraudulent activity

• Security threats

• Abuse of the website

• Legal or regulatory requirements

Termination does not eliminate rights or obligations that arose before access was terminated.

Provisions that are intended to survive termination will continue to apply where appropriate.

20. Service Availability

We work to keep our website accessible and functioning properly, but uninterrupted availability cannot be guaranteed.

Temporary interruptions may result from:

• Maintenance

• Technical failures

• Hosting issues

• Software updates

• Network disruptions

• Security incidents

• Events beyond reasonable control

We may modify, suspend, or discontinue website features when reasonably necessary.

21. Disclaimers

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be uninterrupted

• Every technical error will be corrected immediately

• All website features will remain permanently available

• Third-party services will operate without disruption

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot lawfully be excluded.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Shoe Carnival, Inc., OVRQELIA™, and their respective affiliates, officers, employees, contractors, or service providers will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to use the Services where such liability may legally be limited.

This section does not exclude liability that cannot lawfully be excluded or restricted.

Mandatory consumer rights remain unaffected.

23. Responsibility for Your Use

You agree to use the website responsibly and in compliance with these Terms and applicable law.

To the extent legally permitted, you may be responsible for losses, claims, or expenses directly resulting from your unlawful misuse of the Services or material breach of these Terms.

Nothing in this section creates obligations beyond those permitted by applicable law.

24. Consumer Rights

These Terms are intended to operate alongside applicable consumer protection laws.

Nothing in these Terms is intended to waive or restrict any statutory right that cannot legally be waived.

If a provision of these Terms conflicts with mandatory consumer law applicable to you, the mandatory law will prevail to the extent of that conflict.

25. Governing Law & Disputes

These Terms will be interpreted in accordance with the laws applicable to the transaction and the operation of our Services, subject to any mandatory consumer protections that apply based on your place of residence.

Any dispute relating to the Services should first be brought to our attention so that we have an opportunity to review and attempt to resolve the issue.

Where a dispute cannot be resolved informally, jurisdiction and dispute procedures will be determined in accordance with applicable law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

The invalid provision will be interpreted or limited only to the extent necessary to make the Terms enforceable where legally possible.

27. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.

Any waiver must be valid under applicable law and applies only to the circumstances for which it was given.

28. Changes to These Terms

We may revise these Terms periodically to reflect changes in:

• Our Services

• Store operations

• Website functionality

• Business practices

• Applicable legal requirements

The latest version will be published on this page.

Changes become effective when posted or on another date expressly stated in the updated Terms.

Continued use of the Services after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

29. Contact Information

Questions about these Website Terms & Conditions can be directed to:

OVRQELIA™
Operated by Shoe Carnival, Inc.

Email:
service@ovrqela.com

When contacting us about an order-related matter, please include your order number whenever possible so we can identify the relevant transaction more efficiently.

Agreement to These Terms

By continuing to access, browse, purchase from, or otherwise use OVRQELIA™, you acknowledge that you have read and understood these Website Terms & Conditions and agree to follow them, subject to rights granted to you under applicable law.