At OVRQELIA™, operated by Shoe Carnival, Inc., we aim to make delivery clear, dependable, and easy to understand from the moment your order is placed.

This page explains how orders are prepared, when they are expected to arrive, how tracking works, and what to do if a shipment is delayed, damaged, or lost.

How We Fulfill Orders

To serve customers efficiently, some OVRQELIA™ products may be dispatched from different fulfillment locations depending on inventory availability, destination, and product type.

Orders may ship from:

• Regional distribution facilities

• Approved fulfillment partners

• Designated manufacturing or processing centers

This flexible fulfillment model helps us maintain product availability, streamline logistics, and reduce unnecessary storage or handling.

Because different items may be fulfilled from different locations, multi-item orders may occasionally arrive in separate packages.

Order Preparation

Before your package leaves the fulfillment facility, the order must first be confirmed, prepared, and packed.

Standard Processing Time

Most orders require approximately:

2–5 business days

This period may include:

• Order verification

• Payment confirmation

• Inventory allocation

• Product preparation

• Basic quality checks

• Packing and shipping label creation

Busy Shopping Periods

During major promotions, holidays, product launches, or unusually high order volumes, processing may take up to:

6 business days

Business days generally exclude weekends and public holidays.

Shipping Charge

A standard flat-rate shipping fee of:

$6.99 USD per order

applies unless a different rate or promotional shipping offer is clearly displayed during checkout.

The final shipping charge applicable to your purchase will be shown before you complete your order.

Estimated Transit Times

Once your package has been dispatched, delivery time varies based on destination, carrier operations, and the fulfillment facility handling the shipment.

These timeframes are estimates rather than guaranteed delivery dates.

Occasional delays may result from:

• Holiday shipping volume

• Severe weather

• Transportation interruptions

• Carrier backlogs

• Remote delivery locations

• Customs inspections

• Local postal processing

We appreciate your patience when circumstances outside our direct control affect transit times.

Tracking Your Shipment

Once an order has been handed over for shipment, tracking information will normally be sent to the email address associated with your purchase.

Your shipping confirmation may contain:

• Tracking number

• Carrier information

• Shipment status

• Tracking link, where available

Tracking Has Not Updated Yet?

It is normal for newly issued tracking numbers to take approximately 1–3 business days before the carrier's system displays movement.

A tracking number that temporarily shows no information does not necessarily mean the package has stopped moving or has been lost.

Please allow the carrier enough time to scan and update the shipment.

Multiple Packages

In some cases, a single order may be divided into more than one shipment.

This can happen when:

• Items are stored at different fulfillment facilities

• Products become available at different times

• Separate packaging is safer or more practical

• Different shipping partners are used

You may therefore receive more than one tracking number for the same order.

No additional shipping charge will be added solely because an order is divided into multiple approved shipments.

International Deliveries

For international customers, local import rules may apply.

Where applicable, orders may be shipped on a Delivered Duty Unpaid (DDU) or equivalent basis unless otherwise stated during checkout.

This means the recipient may be responsible for:

• Import duties

• Customs fees

• Local taxes

• Brokerage charges

• Other destination-country fees

These costs are imposed by local authorities or logistics providers and are not controlled by OVRQELIA™.

We recommend reviewing your country's import requirements if you are unsure whether additional charges may apply.

Customs Delays

International shipments may occasionally be held by customs authorities for inspection or clearance.

The duration of customs processing differs by destination and cannot always be predicted.

OVRQELIA™ cannot guarantee customs clearance times and is not responsible for delays caused solely by local customs procedures.

Changing or Canceling an Order

We begin preparing orders quickly after they are submitted.

If you need to:

• Correct a delivery address

• Change shipping information

• Request cancellation

please contact us within 12 hours of placing your order.

Email:
service@ovrqela.com

Please include your order number and clearly explain the requested change.

Please Note

We cannot guarantee that a change or cancellation can be completed once an order has entered fulfillment or shipping preparation.

If the package has already been dispatched, the original shipping information may no longer be editable.

Entered the Wrong Address?

Customers are responsible for reviewing shipping details before completing checkout.

If you notice an error, contact us as soon as possible at:

service@ovrqela.com

We will attempt to assist before fulfillment is completed, but address changes cannot be guaranteed once the shipment has entered carrier processing.

Packages returned or undeliverable due to incorrect customer-provided information may require additional handling before a replacement or reshipment can be arranged.

Damaged Deliveries

We recommend inspecting your order promptly after it arrives.

If the product or shipment appears damaged, please contact us within:

72 hours of confirmed delivery

For faster review, your message should include:

• Order number

• Description of the damage

• Clear photographs of the product

• Photos of the outer packaging when relevant

Once the issue has been reviewed and confirmed, we will determine the appropriate resolution.

Depending on the circumstances, this may include a replacement or another suitable remedy.

Packages Confirmed Lost in Transit

If tracking has stopped updating for an unusually long period, please first allow reasonable time for carrier delays.

If the shipping carrier officially confirms that your package has been lost in transit, contact:

service@ovrqela.com

After verification, OVRQELIA™ may arrange a replacement shipment at no additional product cost, subject to the circumstances of the claim.

Delivered but Not Found

If tracking shows your package as delivered but you cannot locate it, we recommend first:

• Checking around the delivery entrance

• Looking in mailrooms or parcel lockers

• Asking household members

• Checking with neighbors where appropriate

• Contacting the local delivery carrier

Carriers sometimes mark a package as delivered shortly before final placement.

If you still cannot locate your shipment after checking these locations, please contact our customer support team with your order and tracking information.

Delivery Questions?

For questions about processing, shipping status, tracking, international delivery, or a shipping issue, contact:

OVRQELIA™
Operated by Shoe Carnival, Inc.

Customer Support:
service@ovrqela.com

Please include your order number whenever possible so our team can review your shipment more efficiently.

Our Delivery Commitment

At OVRQELIA™, our goal is to provide a shipping experience that is straightforward from checkout through final delivery.

We work to prepare orders carefully, provide useful tracking information, and assist customers when unexpected shipping issues occur.

Thank you for choosing OVRQELIA™.